Wishes From Africa Official Store FAQ

Welcome to the Wishes from Africa Official Store FAQ. Here, you'll find answers to common questions about our store, ensuring you can shop with confidence knowing that Wishes from Africa is an official and trusted retailer unlike others in the market.


1. Is Wishes From Africa an official store?

Yes, Wishes From Africa is the official store for African video. We pride ourselves on offering genuine video directly sourced from Africa.

2. How can I be sure that Wishes From Africa is legitimate?

Wishes from Africa is committed to providing transparency and authenticity. Our videos are sourced directly from reputable suppliers in Africa, ensuring genuine quality and trustable.

3. Are there any guarantees on the video purchased from Wishes From Africa?

Absolutely! We stand behind the authenticity and quality of every video sold in our store. If you have any concerns or issues with your purchase, please reach out to our customer service team for assistance.

4. Do you offer fast delivery?

Yes, we provide fast delivery within 1-2 days via email for your convenience.

5. How can I contact Wishes From Africa for further inquiries?

For any additional questions or concerns, please don't hesitate to contact our customer service team via email at info@wishes-from-africa.com or through our website's contact form.

Shop with confidence at Wishes From Africa, your trusted source for African video!

Other FAQs

Find answers to our most frequently asked questions.

1. Add a photo of the person you want to surprise. 📷

2. Think of 2-4 sentences. These sentences are written on the chalkboard. 🖍

3. Let us know exactly what you want to hear so our African friends can pronounce it. 🗣️

4. Add your favorite song or let us pick a song. Our friends from Africa will dance to this great song. 🎶

5. Put in your email address to receive your video. 📧

6. Let us know if you would like us to share your video on our social media.📲

7. Once the video has been made, it will be delivered by email within 1 to 2 days. If necessary, also keep an eye on your spam folder. 💌

(Speed up your delivery with our priority order option!)

When ordering a video message you can always add a song of your choice. No inspiration or can't find a suitable song? That's okay, because we will then choose a song for you that is completely tailored to your message.

Example of how to submit a song to us: Playtime: (0:16) Rema - Calm Down www.youtube.com/..... (example)

The video will be delivered to your email address within 1 to 2 days. Usually faster than expected! 😀🎁

Standard: 1-2 days (Free)

Priority Order: for faster delivery. (€12,50) (Shooting before others)

(Also keep an eye on your spam folder)

If you've chosen an urgent order, we'll prioritize it above others and aim to complete it faster.

A video duration is approximately 40 to 120 seconds. The perfect length to share your video message with your friends, family or colleagues on your social media.

Your ready-made video will be sent by email in MP4 format with HD quality.

(Also keep an eye on your spam folder)

At Wishes From Africa you can pay safely and securely with the following payment methods:

• Payment by bank transfer to the Seller's account.

 Electronic payment.

Visa, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay,Google Pay, Bancontact, IDEAL, Touch 'n Go, GCash, Alipay, JCB, Airwallex Pay, WeChat Pay, FPS, DANA, Kakao Pay, GiroPay, BLIK, Trustly, Przelewy24, P24, MyBank, Skrill, EPS, Paynow, Duitnow, GrabPay MY, Shopee Pay, Boost, 7-Eleven, Estonian Banks, Promptpay, Tesco Lotus, Singapore Kiosk Payments (SAM Kiosk), Paysafecash, Paysafecard.

• Payment by card

• PayPal Express Checkout

Only with your permission! Write us a message with your order number and give us permission to share your recording on our Social Media.

You can also easily indicate your preference for sharing by selecting "yes" or "no" when placing your order.

Add 'video message from Africa' to your shopping cart, open your shopping cart and then click on checkout. In the next screen, press 'show order overview' and there you can apply the discount code.

A maximum of 1 to 4 photos can be uploaded.

Tip: You can add more photos using a photo collage app.

The men who make the videos are part of our team. Of course, they get paid for this per video.

Yes! It doesn't matter which language you need. Your wishes are possible in all languages!

Certainly! please write in the voice part (no kiss) then we will record the video without kiss on photo.

We expressly ask you to keep it tidy. If we notice something in your application that is inappropriate, we will contact you to change it.

We want you to be sincere in your message, but please no profanity or religion, politics or other sensitive topics. We really appreciate it!

But of course your message can contain funny words.

Yes, that's possible! When you are at 'checkout', you can indicate whether you want to donate. You can support the Children!

Choose the amount that suits you. Every gift or donation, large or small, is welcome.

We offer more than just birthdays!

In addition to birthdays, you can also think about surprising someone for: Thanksgiving, Wedding, Valentine's Day, Christmas, Birth, New Job, Engagement, Mother's Day, Father's Day, Graduation Ceremony, Memes, New Year's Day, Company/Brand Promotions or other special occasions.

A gift that is suitable for all your personal wishes! 🥰

Yes, we record videos on weekends too! Our team is here to help you create memorable video messages, even on Saturdays and Sundays. Book your video now and surprise your loved ones whenever it suits you best!

At our service, we prioritize your privacy and security. Rest assured, we do not store any photos provided for video recordings. Your photos are exclusively used for creating your personalized video message and are promptly deleted once the video is delivered to you via email. Your privacy is our priority.

You can send us an email if you have already completed your order. Be sure to provide your order number!

Unfortunately, we cannot guarantee that this will still work, because our team may have already recorded the video message.

After you have placed your order and paid. We will get to work on your order as quickly as possible. Cancellation is only possible if the video message has not yet been recorded.

In case of exceptional circumstances, please contact us by email:


Your video message may have ended up in your spam folder, so please check your spam folder first before contacting us.

It may take up to 15 minutes before you receive the confirmation. It may also end up in your spam folder, so keep an eye on this to be sure. Have you not received the confirmation after 15 minutes? then it is best to contact our customer service.

Yes, Wishes from Africa is the official store for African video. We pride ourselves on offering genuine video directly sourced from Africa. Order exclusively through our official store to ensure prompt delivery of your order.

Do you have a question or comment? Or are you missing something? Please feel free to contact us. You can reach us via the contact page or via the email address below.