Wishes From Africa Official Store FAQ
Welcome to the Wishes from Africa Official Store FAQ. Here, you'll find answers to common questions about our store, ensuring you can shop with confidence knowing that Wishes from Africa is an official and trusted retailer unlike others in the market.
FAQ:
1. Is Wishes From Africa an official store?
Yes, Wishes From Africa is the official store for African video. We pride ourselves on offering genuine video directly sourced from Africa.
2. How can I be sure that Wishes From Africa is legitimate?
Wishes from Africa is committed to providing transparency and authenticity. Our videos are sourced directly from reputable suppliers in Africa, ensuring genuine quality and trustable.
3. Are there any guarantees on the video purchased from Wishes From Africa?
Absolutely! We stand behind the authenticity and quality of every video sold in our store. If you have any concerns or issues with your purchase, please reach out to our customer service team for assistance.
4. Do you offer fast delivery?
Yes, we offer fast delivery within 1-2 days via email for your convenience. For even quicker service, you can select our Priority or Urgent Order option to receive your delivery within 24 hours.
5. How can I contact Wishes From Africa for further inquiries?
For any additional questions or concerns, please don't hesitate to contact our customer service team via email at info@wishes-from-africa.com or through our website's contact form.
Shop with confidence at Wishes From Africa, your trusted source for African video!
Other FAQs
Find answers to our most frequently asked questions.
1. Add a photo of the person you want to surprise. 📷
2. Choose Men or Women team to personalize your surprise! 🎉
3. Think of 2-4 sentences. These sentences are written on the chalkboard. 🖍
4. Let us know exactly what you want to hear so our African friends can pronounce it. 🗣️
5. Add your favorite song or let us pick a song. Our friends from Africa will dance to this great song. 🎶
6. Put in your email address to receive your video. 📧
7. Let us know if you would like us to share your video on our social media.📲
8. Once the video has been made, it will be delivered by email within 1 to 2 days. If necessary, also keep an eye on your spam folder. 💌
(Get your order faster with Priority & Urgent delivery 🚀
(VIP Package upgrade available)
Yes! You can select your preferred men’s team or women’s team during checkout.
Yes! It doesn't matter which language you need. Your wishes are possible in all languages!
(But please avoid profanity, religion, politics and sensitive topics. Funny words are totally fine! 😄)
Please keep your message respectful ❤️ Funny words are totally fine 😄 but please avoid profanity, religion, politics, or other sensitive topics. If needed, we may contact you to adjust your message.
Yes! You can add your own song when ordering a video 🎵 If you don’t choose a song, we’ll select one that matches your message perfectly.
Example of how to submit your song:
Playtime: (0:16) – Rema - Calm Down
YouTube link: www.youtube.com/�...
(example)
You can upload 1 to 4 photos 📸
Tip: Want to add more photos? Simply create a photo collage and upload it as one image 🥰
Yes! We offer more than birthdays! Surprise someone for any occasion like Mother’s Day, Valentine’s Day, anniversaries, weddings, Christmas, and more. The perfect gift for any moment! 🥰
Yes! We also record videos on weekends 🎉 Our team is available on Saturdays and Sundays to help create memorable video messages ❤️
Please note that Sundays are half days.
Your video will be delivered by email within 1–2 days. You can watch and save it using the download link provided. HD quality is available as an optional upgrade.
Please make sure to check your SPAM inbox as well.
(Get your order faster with Priority & Urgent delivery 🚀
(VIP Package upgrade available)
Our videos are approximately 40 to 120 seconds long 🎥 The perfect length to share with friends, family, colleagues, or on social media ❤️
Yes! You can upgrade your video to HD quality 🎥 for the best viewing experience for a small additional fee.
After placing your order, here's the estimated email delivery time:
- Standard: 1-2 days (Free) – Delivered within 48 hours.
- Priority Order: €4.95 – Your order will be prioritized before standard orders.
- Urgent Order: €12.95 – Fast delivery within 24 hours.
- VIP Package (POPULAR) – €19.95
✅ More fun & celebration
✅ VIP experience
✅ Special VIP extras
✅ VIP discounts
⚠️ Note: The VIP Package does not include Priority or Urgent delivery. These are separate optional upgrades.
We send all videos on time. If you didn’t get yours, please check your spam first and contact us if needed.
Contact: info@wishes-from-africa.com
No. The VIP Package is focused on improving the video experience itself. For faster delivery, you can select Priority and Urgent delivery options separately.
The VIP Package is our premium upgrade for customers who want an even more special video experience ❤️
The VIP Package includes:
✅ More fun & celebration
✅ VIP experience
✅ Special VIP extras
✅ VIP discounts
⚠️ Note: The VIP Package does not include Priority or Urgent delivery. These are separate optional upgrades.
Only with your permission! Write us a message with your order number and give us permission to share your recording on our Social Media.
You can also easily indicate your preference for sharing by selecting "yes" or "no" when placing your order.
Yes! You can share your video on TikTok, Instagram, WhatsApp, Facebook, and other social media platforms 🎉
We value your privacy. Photos are only used to create your video and are deleted after delivery. Videos and order data are stored for 2 weeks to ensure proper delivery. After that, everything is removed. Be sure to save your video, as we’re not responsible for data loss after this period.
At Wishes From Africa, you can pay safely and securely using a variety of payment methods, including:
- Bank Transfers: Direct payments to the seller's account.
- Electronic Payments: Popular options like Pay by Bank app, PayU, Rabbit LINE Pay, and more.
- Cards: Visa, Mastercard, American Express, UnionPay, JCB.
- Wallets: Apple Pay, Google Pay, Alipay, WeChat Pay, and others.
- Buy Now, Pay Later (BNPL): Klarna, Afterpay / Clearpay.
- PayPal Express Checkout.
For a full list of supported payment methods, visit our website during checkout.
Add ‘Video Message from Africa’ to your shopping cart. Then go to your cart or checkout page. On the next screen, click ‘Show Order Overview’ and apply your discount code.
You can send us an email if you have already completed your order. Be sure to provide your order number!
Unfortunately, we cannot guarantee that this will still work, because our team may have already recorded the video message.
After you have placed your order and paid. We will get to work on your order as quickly as possible. Cancellation is only possible if the video message has not yet been recorded.
In case of exceptional circumstances, please contact us by email:
info@wishes-from-africa.com
Please allow up to 15 minutes for your confirmation email to arrive 📧 Be sure to also check your spam/junk folder.
Your video email may also end up in spam, so please check there before contacting support. If you still haven’t received anything after 15 minutes, please contact our customer service.
Yes! Thousands of customers have already received their personalized videos from Wishes From Africa ❤️ We work hard every day to deliver all orders as quickly and smoothly as possible.
Do you have a question or comment? Or are you missing something? Please feel free to contact us. You can reach us via the contact page or via the email address below.
info@wishes-from-africa.com
Are you a brand or company interested in collaborating with us? Please contact us directly ❤️
Yes, Wishes from Africa is the official store for African video. We pride ourselves on offering genuine video directly sourced from Africa. Order exclusively through our official store to ensure fast delivery of your order.
