Refund Policy

At Wishes from Africa we do everything we can to satisfy our customers. Our team is amazing and we are constantly looking for ways to improve our business so that we can bring you the best wishes.

We offer you an excellent shopping experience, because the satisfaction of our customers is very important. Due to the fast delivery, a video message like this is ideal as a last minute gift for your family member, friend or colleague, for example.

We therefore hope that you are satisfied with your purchase of our digital video message from Africa.

If for any reason you are not satisfied with your purchase, we will offer you a solution within a certain period of 14 days. Please contact the support team and provide us with your order number and the reason. Our support team will review your request and provide further instructions on how to proceed with the process.

Please note that refunds are not guaranteed and are subject to review by our support team. Our support team may deny your request if there is evidence of abuse or fraud.

We would also like to emphasize that due to its nature, our digital video message may be non-refundable. We will do our best to solve the problem as best as possible.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us via e-mail address: or contact page at: